Privacy

Last modified on March 9th, 2023

This privacy notice for True Custom, LLC ("Company," “we," “us," “True Custom”, or “our"), describes how and why we might collect, store, use, and/or share ("process") your information when you visit the atruekitchen.com website or use our services ("Services”).

‍Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. By accessing or using our Services, you agree to this Privacy Policy.

We at True Custom, LLC, respect your privacy and recognize the importance of your personal information. True Custom understands that privacy is a vital concern to our users and we are committed to protecting your information through our compliance with this Privacy Policy.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will handle it. If you do not agree with our policies and practices, your choice is not to use our Services.

If you have any doubts about this document or about the treatment of your personal data, please contact our Data Supervisor, by the email address privacy@truecustom.co.

GLOSSARY OF TERMS

Personal Data

Any information related to an identified or identifiable individual, such as full name, personal and professional document numbers, personal signatures, phone number, location data, email address, among others.

Personal Data Processing

Any operation performed with personal data, such as those related to collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, deletion, evaluation or information control, modification, communication, transfer, diffusion or extraction.

Pseudonymization

A data management procedure by which a data loses the possibility of association, directly or indirectly, with an individual. E.g., Using the ID with numbers and letters to make it difficult to view (111.xxx.23x.444-xx).

Anonymization

The use of technical means by which data loses the possibility of association, directly or indirectly, with an individual.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by reading the rest of this Privacy Policy.

What personal Information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?

We do not process sensitive personal information.

Do we receive any information from third parties?

We may receive information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information?

We may share information in specific situations and with specific third parties. Click here to learn more.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

What personal data does True Custom collect?

We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
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Sensitive Information
‍We do not process sensitive information.
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All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information You Provide to Us
‍The information we collect on or through our Services may include:

Information you provide if you choose to register with us and set up a True Custom account. This information includes your name and email address, and may also include your phone number and physical address as well.
Photos of your room and related information so that our designers can provide you with our design services.
Information you provide to respond to a True Custom survey or webform.
Records and copies of your correspondence, including email address, if you contact us for customer support or other purposes.
Details of transactions you carry out through our Services.

Information We Collect Automatically
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and usage patterns, including:

Details of your visits to our Services, including the resources that you access and use on the Services.
Information about your computer's operating system and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). See below for information on how you can opt out of behavioral tracking on our website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.
The information we collect automatically is statistical data and does not include personal information. This data helps us to improve our Services and to deliver better and more personalized features to you, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Services according to your individual interests.
Speed up your searches.
Administer a contest, promotion, survey or other feature of our website.
Recognize you when you return to our Services.

The technologies we use for this automatic data collection may include cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.
Some content or applications, including advertisements, on the website are served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with other tracking technologies to collect information about you when you use our Services. They may use this information to provide you with interest-based (behavioral) advertising and other targeted content. We do not control these third parties’ tracking technologies and how they may be used. For information about how you can opt out of receiving targeted advertising, see What Are Your Choices About How We Use and Share Your Information? below.

What is the legal provision for the use of personal data by True Custom?

When a you register on our platform and provide personal data to True Custom, whether for service, budget or investment, we consider the hypothesis of consent, demonstrating the client/partner’s interest in obtaining some aspect of our Services. True Custom will endeavor to answer what was requested strictly to meet the indicated purpose.

Users Under the Age of 18.

Our Services are not intended for users under 18 years of age. No one under the age of 18 may provide any personal information via our website or register for our Services. We do not knowingly collect personal information from users under the age of 18. If you are under 18, do not register on our website, make any purchases through our website, or provide any information about yourself to us. If we learn we have collected or received personal information from a someone under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about someone under the age of 18, please contact us at privacy@truecustom.co.

How do we use your information?

We use information that we collect about you or that you provide to us, including any personal information:

To present our Services and its contents to you.
To provide you with information, products or services that you request from us.
To fulfill any other purpose for which you provide your information.
To provide you with notices about your True Custom account.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Services or any products or services we offer or provide through it.
For the purpose of aggregated statistical analysis of how you and others use our website and our Services.
For developing and marketing other services, provided no personal information is disclosed.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about our own and third parties' goods and services that we believe may be of interest to you. If you do not want us to use your information in this way, please send us an email at privacy@truecustom.co. For more information, see What Are Your Choices About How We Use and Share Your Information? below.

How Is Your Information Shared?

We may disclose and market aggregated information about users of our Services, and aggregated information collected via our Services, that does not identify any individual, without restriction.In addition, we may disclose personal information that we collect or you provide as described in this Privacy Policy:

To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of True Custom's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by True Custom about our users is among the assets transferred.
To fulfill the purpose for which you provide it.
If you set up a True Custom account, in accordance with our Terms of Service.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of True Custom, our clients or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Other than as described above, we will never provide your information to anyone for any purpose under any circumstances.

What are your choices about how we use and share your information?

We strive to provide you with choices regarding the information you provide to us. We have created mechanisms to give you the following controls over your information:

Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may be inaccessible or not function properly.

Promotional Offers

If you do not wish to have your contact information or user content used by True Custom to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to privacy@truecustom.co. If we have sent you a promotional email, the email will have an “unsubscribe” feature that will allow you to opt-out of receiving future email distributions.

Targeted Advertising

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Promotional Offers

Cookies

What are cookies: a cookie is a small string of text that a site sends to the browser and saves on your computer when you visit Internet sites. Cookies are used to allow the website to operate more efficiently and improve its performance, but also to supply the site’s owner with information.
Cookies are used for different purposes, have different characteristics, and can be used either by the owner of the website you are visiting, or by third parties. Below you will find all the information on cookies installed through this site, as well as the necessary instructions on how to manage your preferences regarding them. For more information on cookies and their general functions, visit an informative website, for example allaboutcookies.org.

How can you access and correct your information?

You may send us an email at privacy@truecustom.co to request access to, correct or delete any personal information that you have provided to us. We cannot delete all of your personal information except by also deleting your True Custom account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

How is your information kept secure?

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls and will be backed up on at least a weekly basis. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. We urge you to be careful about sharing your True Custom's account information with anyone else or otherwise providing access by third parties to your True Custom's account.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted via our Services. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Services.

What is True Custom’s procedure regarding the anonymization or deletion of personal data?

After the end of the stipulated period by the legislation for the processing of personal data according to its purpose, the data will be securely deleted or anonymized. Note that the limitation and decay periods provided by law will be observed.

What if there are changes to our privacy policy?

We post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat your personal information, we will notify you by email to the email address specified in your account, if you have one. The date the Privacy Policy was last updated is identified at the top of this page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you and for periodically visiting our Services and this Privacy Policy to check for any changes. You can also learn of changes to this Privacy Policy by logging into your account.

What if you have questions or comments?

To ask questions or comment about this Privacy Policy and our privacy practices, you may contact us at privacy@truecustom.co.